Return Policy

🚫 All Sales Are Final

For hygiene and safety reasons, we do not accept returns or exchanges on any of our products, including bar soaps, shaped soaps, bath products, or perfume rollers.

📦 Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, we want to make it right.

Please contact us within 5 days of delivery with:

  • Your order number

  • A photo of the damaged or incorrect item(s)

  • A short description of the issue

We’ll gladly send a replacement or offer store credit. In some cases, we may ask that the item be returned.

⏳ Order Cancellations

Need to cancel your order? No problem—as long as it hasn’t shipped. Please email us within 12 hours of placing your order, and we’ll do our best to accommodate.

💬 Need Help?

Reach out to us at capistranosudsery@gmail.com and we’ll be happy to assist you!